How do I track my order?
Can I update or cancel my order?
We can only update or cancel your order if it has not been processed for shipping yet.
Once your receive an e-mail with your status as "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
How long will my order take to process?
How long will it take to receive my order?
Due to the current global pandemic, our regular shipping times of 7-21 business days may be delayed.
Are you experiencing any delays due to Covid-19?
We are currently experiencing slight delays from our fulfillment centers. Our team at Chably is working 24/7 to resolve all logistics issues.
I ordered multiple items but only received one. Where is the rest of my order?
We work with multiple global partners, so it's possible that your items have been shipped separately; this is to speed up delivery. Don’t worry, your order is on its way! Please don't hesitate to contact us if you have any questions or concerns
Still have questions? We can help!
Contact us and our support team will get back to you as soon as possible.